Shipping & Returns
Effective Date: october 9, 2026
last Updated: October 9, 2026
Thanks for shopping with Toilet Wine. Here’s what you need to know about shipping, returns, and refunds.
This policy applies to non-alcoholic merchandise purchased through our website, including hats, apparel, accessories, and made-to-order products.
Alcoholic beverages are not currently available for online purchase. Separate terms will apply if we introduce alcohol sales in the future.
1. ORDER PROCESSING
Ready-to-Ship Items
In-stock merchandise is typically processed within 2–5 business days after an order is placed.
Business days exclude weekends and U.S. public holidays.
Processing may take longer during product launches, holidays, or periods of high demand.
Made-to-Order (MTO) Items
Some products may be made specifically for you after an order is placed.
MTO products will be clearly identified on their product pages.
Estimated production and shipping timelines will be provided before purchase.
Production times vary depending on the product.
MTO products generally cannot be canceled once production has started, except where required by law.
2. SHIPPING & DELIVERY
Shipping costs and available delivery methods are displayed at checkout.
Delivery times depend on the shipping method and destination. Estimates generally exclude processing and MTO production time unless otherwise stated.
Once your order ships, you’ll receive a shipping confirmation with tracking information, where available.
We ship to destinations made available during checkout.
For international orders, customs duties, import taxes, and handling fees may apply. Unless otherwise indicated at checkout, these are the customer’s responsibility.
3. SHIPPING DELAYS
We do our best to ship orders within the communicated timeframe.
Occasionally, production delays, high demand, holidays, or carrier issues may affect delivery schedules.
If we cannot ship your order within the originally stated timeframe, we will notify you and offer the option to accept the delay or cancel for a refund, as required by applicable law.
4. RETURNS
Standard Merchandise
We accept returns of eligible standard merchandise within 30 days of delivery, provided that:
Items are unworn, unused, and in their original condition.
Original tags and packaging are included where applicable.
Proof of purchase is provided.
To initiate a return, contact support@toiletwine.com with your order number.
Please contact us before sending anything back so we can provide return instructions.
Made-to-Order Merchandise
Made-to-order products are generally considered final sale and cannot be returned or exchanged for a change of mind, incorrect sizing selection, or personal preference.
This will be clearly indicated on the relevant product page before purchase.
However, if an MTO item arrives damaged, defective, or materially different from what was ordered, please contact us so we can arrange an appropriate resolution.
Nothing in this policy limits rights provided under applicable consumer protection laws.
5. EXCHANGES
We do not currently offer direct exchanges.
If you’d like a different size, color, or product, please initiate a return for an eligible item and place a new order.
Exchanges for defective or incorrectly supplied items will be handled separately.
6. RETURN SHIPPING COSTS
For standard returns:
Customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable.
We recommend using a tracked shipping service.
If an item arrives damaged, defective, or incorrect, we’ll cover reasonable return shipping costs or provide another appropriate resolution.
7. REFUNDS
Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method, generally within 10 business days of approval.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Where required by law, refunds will be provided within the applicable statutory timeframe.
8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If something arrives damaged, defective, or incorrect, please contact us as soon as possible at support@toiletwine.com.
Include:
Your order number
A description of the issue
Photos, if available
We’ll review the issue and arrange an appropriate replacement, refund, or other resolution.
This applies to both standard and made-to-order merchandise.
9. LOST PACKAGES & INCORRECT ADDRESSES
Please double-check your shipping information before placing an order.
If you notice an error, contact us as soon as possible. We’ll do our best to help, but cannot guarantee changes once an order has shipped.
If your shipment is lost or shows an unexpected delivery status, contact us so we can investigate with the shipping carrier.
10. ORDER CANCELLATIONS
Standard Merchandise
If you’d like to cancel an order, contact us as soon as possible.
We can generally cancel orders that have not yet been processed or shipped.
Once an order has shipped, our standard return conditions apply.
Made-to-Order Merchandise
MTO orders may be canceled before production begins.
Once production has started, cancellation may no longer be possible, except where required by law.
If we cannot fulfill an order within the stated shipping timeframe, applicable cancellation and refund rights remain available.
11. CONTACT
Questions about shipping, returns, or your order?
Toilet Beverages LLC
Email: support@toiletwine.com